Frequently Asked Questions


Are Gift Cards refundable?

Once a card has shipped, the card is not refundable. If the intended recipient does not receive their Gift Card, please contact support at 1(844) 489-3508 or by going to our Contact Us page and submitting a request.

Are there any restrictions on purchasing cards?

No.

Do these cards expire or have any fees?

Our Gift Cards do not have any expiration date or fees. The 02/26 seen on E-Gift Cards and Physical Gift Cards indicate Month and Year. Should you keep the card until that date, simply reach out to Spawish for another card. For further questions, please refer to the specific Terms and Conditions found on the product page prior to purchasing your Gift Card.

How do I check the status of my order?

You can check the status of your order by using our Contact Us page in the footer section of the site or give us a call and we will help you with your inquiries.

How do I place an order?

You can shop online at any time and pay by credit card.

How is my eGift Card order delivered?

For eGift Cards, your recipient will receive an email that links to their eGift Card. You will also receive a confirmation email. The link will take them to the eGift Card page to access their eGift Card with the option to print it.

What delivery options do you offer for eGift Cards?

eGift Cards are delivered via email.

When will my recipient receive their eGift Card?

It will be immediate delivery, but may sometimes take up to 24 business hours from the time of purchase to review the order unless you specified a future delivery date.

What methods of payment do you accept?

We accept Visa, MasterCard, and American Express.

Can I receive a replacement card or certificate if it is lost or stolen?

Spawish Gift Certificates/Cards are treated as cash and cannot be replaced.

Can refunds or partial refunds be issued for Spawish Gift Certificates/Cards?

Spawish Gift Certificates/Cards are treated as cash and are therefore non-refundable.

How do I redeem a Spawish Gift Certificate/Card or multi-use card??

Spawish Certificates/Cards hold a live value once purchased and can be redeemed by the participating location of your choice. Please always present your Spawish Gift Certificate/Card upon arrival to your appointment. Multi-Use Spawish cards are to be redeemed like a credit card.

Can Spawish Certificates and/or Cards be used online?

Spawish Certificates/Cards are to be redeemed by the Spa at the time of your appointment.

How do I check my balance on a Spawish Card?

Visit www.spawish.com/balanceinquiry

How do I dispute a transaction?

Please email customerservice@spawish.com with your name, phone number, and a short description of your dispute.